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Help & Contact

Need help or have a question?

We are happy to be of service to you. Either you will find your answer already below in the frequently asked questions or you simply contact us via phone, e-mail or the contact form below. We are looking forward to your message.

Phone: +41 (0) 438 118 049

Solus Ltd.
Limmatstrasse 247
CH - 8049 Zurich

    Here you will find frequently asked questions

    How long does the delivery of my order take?

    The delivery time depends on the availability of the products and the place of delivery. As a rule, the delivery time within Germany, Austria and Switzerland is between 5 and 14 working days.

    Does Solus offer a warranty on its products?

    Yes, Solus offers a manufacturer's warranty on all products. Please refer to the product information or contact our customer service for the exact warranty terms and periods.

    Can I cancel or change my order?

    To cancel or change an order, please contact our customer service as soon as possible. Changes or cancellations are only possible as long as the order has not yet been shipped.

    What payment methods does Solus accept?

    Solus accepts various payment methods, including credit card, Sofortüberweisung and prepayment. You can find more information about the payment options in the order process.

    How can I use the assembly service?

    During the ordering process you can select our installation service as an additional option. After we receive your order, our team will schedule an appointment to install your garden equipment in a professional and straightforward manner.